** As of 2-1-2012 the City will no longer accept cash for Utility payments.
Utility Billing and Customer Service Department
The Utility Billing and Customer Service Department manages the water, sewer and sanitation revenue collections as well as commercial sanitation requests. The Utility Billing and Customer Service Department is often referred to as the Water Department because we process applications to establish water service to the majority of residents within the City.
Information for Obtaining Water and Sewer with the City of Stockbridge
Customers must submit applications for water and sewer services in person at the City of Stockbridge Utility Billing Office located on the ground floor of City Hall. For your convenience, Water/Sewer applications are available online. New Homeowners are required to bring a copy of their settlement statement showing their name and service address and a complete an application service. No water deposit is required. Renting or leasing customers are required to pay a water deposit of $150.00. The water deposit must be paid by money order, or credit/debit card. Cash will not accepted any longer. Checks are not accepted to establish new service. This deposit will be refunded when service is discontinued, however, the final bill and any other past due balances will be deducted from the deposit. Customers must be present in the home at the time water and sewer services are connected. For further information call (770) 389-7901.
Interruption of Water Services
If your water account has a past due amount of greater than $25.00, your service is subject to termination after the 20th of each month. If your name is on the disconnect list, all payments made on cut-off day must include a $50.00 reconnect fee. We will NOT accept checks if your water has been disconnected.
On Cut-off Day, payments made for reconnection must be received in our office by 4:00 pm. Otherwise, service will be restored the next morning during business hours. Customer must be present at residence when reconnecting service.
In the event your service is disconnected, you will be required to bring your account current and pay a $50.00 reconnection fee. We will accept money orders, credit & debit card payments to reconnect service. Cash will not be accepted. There must be someone home to sign for service reconnection, or you must come in to City Hall and sign a waiver prior to the service being restored.
Where We Are Located
The Utility Billing and Customer Service Department is located on the Ground Floor of City Hall. Payments are accepted during the business hours of 8:00 am - 5:00 pm Monday – Friday. Please note that new service applications are processed during the business hours of
8:00 am – 4:00 pm Monday – Friday.
For your convenience, the City offers a drive up payment window. The entrance to the drive-up window is located behind City Hall. Drive-up window hours are Monday - Friday, 8:00 am – 4:45 pm. Payments accepted at the drive-up window are: check and money orders only. Cash is no longer accepted at City Hall. Credit Card payments can only be accepted inside of City Hall or Online.
We also have an after-hours payment drop box. The drop box is located next to the drive-up window and, is available 24 hours a day, 7 days a week for your convenience. You may choose to Pay Online 24 hours a day, 7 days a week. You must have your account number and PIN to utilize this service. Pay Utility bill